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Professionally managing the process

As part of the launch of a new corporate consulting service, DEVAS Consulting was assigned to develop a manual of business processes.

This manual was used for training employees, to standardise processes and assure a high level of quality.

 

 

 

 

 

Here is a brief overview of its contents:

  • Introduction
  • Company strategy
  • Acquisition process
  • Customer loyalty and development process
  • Quotes
  • Order management process
  • Price calculation
  • Product and service
  • Basic principles and organisation
  •  

 

BUSINESS AREA

Best practice

Increasing your effectiveness and output by revealing hidden opportunities through professional approaches.

 

 

CASE STUDIES

Better meeting client needs

A home care company transformed its old telephone service into a genuine customer contact cen-tre to better serve clients and optimise the process.

 

Using indicators to manage the company

A small retail company was in the habit of observing turnover and the margin on products sold.